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» Registration Inquiry

Please use this form ONLY if you are having problem with your registration code, or if you request a NEW registration code:

  • This form will only be sent if a valid email address has been inserted in the 'email' box.
  • Please provide your Name, Email address and your Client ID# if you are a registered user. The Client ID# can be found in your Order Confirmation email when you registered.
  • For other inquiries, please click here.

Please fill in all of the required items marked in * and provide as much extra information as possible.

Contact Information
Name*
Email*
Confirm Email*
Phone Number*
Client ID (If any) ( If you are registered user)
Website URL
   
Product Information
Product name*
Version number* (In the program click Help menu -> About to find the version #)
   
Environment Information
Internet type*
Operating System*
Do you have proxy server? (If 'Yes' did you setup correct proxy server setting under File -> Configuration window)
Are you behind the Firewall?
   
Problem Information
Subject*
Did you fallow the instructions in the Help file.*
Have you tried FAQ & Knowledge Base Information.*
   
Please enter the information regarding your problem
Please include complete error messages, if applicable

Important Notes

  • Please make sure to enter correct registration name and code as shown in the order confirmation email. Both registration name and registration code are case sensitive.
  • Please attach and send an "error.log" file to vektor@vektor.com.tr This file can be found in the same directory of your application. For example, by default the error.log file for Submission v7.0 is in C:\program files\dynamic\dynamic submission v7\error.log.
  • For problems regarding MailCommunicator please send us the "sendmail.log" file, which is located in the same directory of your application i.e.C:\program files\dynamic\mail communicator\logs\sendmail.log

 

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